Mobile Banking FAQs

For maximum performance, some users may need to perform additional steps to clear legacy data that could affect functionality. Here are some helpful tips for improving performance or addressing issues.

iPhone
Simply delete and reinstall the Mobile App if you are experiencing issues. You might also need to clear your browser history and website data within the Safari options under Settings.

Android
Go to your Application Manager under Settings, select Force Stop App and clear your Cache and Data. Then, simply delete and reinstall the Mobile App.

iPhone
Simply delete and reinstall the Mobile App if you are experiencing issues. You might also need to clear your browser history and website data within the Safari options under Settings.

Android
Go to your Application Manager under Settings, select Force Stop App and clear your Cache and Data. Then, simply delete and reinstall the Mobile App.

The MidFirst Bank Mobile App gives you access to your banking account(s) from your iPhone, iPad, Android phone or Android tablet through a downloadable mobile banking application. It allows you to view account balances, search account activity, transfer funds, pay bills and deposit checks.

No, the iPad 1 is not supported on the MidFirst Bank Mobile App due to the higher iOS requirement and memory space needed to run our app.

There is no charge associated with the service. However, there may be charges associated with data usage on your phone or device. Check with your wireless phone carrier for more information.

Yes, a data plan is typically needed, as data usage can become expensive without one. Please check with your wireless carrier for more information.

No, you must enroll in Personal Online Banking prior to using the MidFirst Bank Mobile App or MidFirst Bank Mobile Deposit.

In most cases, eligible accounts will automatically be available for MidFirst Bank Mobile Deposit after you log in to the app. All accounts which meet the requirements are available.

Your user ID/password is the same as your Personal Online Banking ID/password.

Yes, the mobile application allows your user ID to be saved. When logging in to the MidFirst Bank Mobile App, you may save your user ID by selecting "On" when prompted. For enhanced security, the user ID will then be presented in the future in a masked format, hiding some of the characters. You may also remove the user ID any time by simply changing the prompt to "Off."

Yes, you must agree to the MidFirst Bank Mobile App Terms and Conditions in order to use the service.

Yes, simply download the app to another iPhone, iPad, Android phone or Android tablet.

Yes, youcan schedule bill payments and add new payees using the MidFirst Bank Mobile App.

Please call 888.MIDFIRST (888.643.3477), option 6. MidFirst will be able to deactivate your mobile bank app if your phone has been lost or stolen.

To utilize the Touch ID feature for the MidFirst Bank Mobile App, the user must first complete the Touch ID setup on their device. Once Touch ID has been set up on your Android device, open the MidFirst Bank Mobile App and sign in using your user ID and password. Tap on "Settings" from the global menu and the Settings page will appear. Tap "Quick Access Setup." To turn on the Touch ID feature, tap on the slider bar next to Touch ID and it will turn green. Touch ID has now been set up.

To utilize the Face ID or Touch ID feature for the MidFirst Bank Mobile App, the user must first complete the Apple Face ID or Touch ID setup on their device. Once Touch ID has been set up on your Apple device, open the MidFirst Bank Mobile App and sign in using your user ID and password. Tap on "Settings" from the global menu and the Settings page will appear. Tap "Quick Access Setup." To turn on the Face ID or Touch ID feature, tap on the slider bar next to Face ID or Touch ID and it will turn green.

Passcodes must be numeric characters, six digits in length, cannot contain repeating digits (for example 9999 or 2233), or ascending or descending sequential digits (for example 1234 or 4321).

The Passcode feature automatically disables after three incorrect attempts.

Touch ID is available only to users who have an iPhone 5S or newer with iOS 8 and enabled Android devices. This feature is not available for the iPad or Android tablet at this time.

To log out of the MidFirst Bank Mobile App after using the Touch ID feature, click "Sign Off" in the upper right hand corner. Next, tap "Sign Off" on the pop-up on the lower part of the screen and then tap "Cancel" to dismiss the Touch ID authentication process. After this, press the "Home" button to return to the iPhone home screen.

No, the Touch ID and Passcode features cannot be used simultaneously. If a user has the Touch ID feature turned on, the Passcode feature is automatically turned off, and vice versa.

In most cases, eligible accounts will automatically be available for MidFirst Bank Mobile Deposit after you log in to the app. All accounts which meet the requirements are available.

Most domestic checks may be processed through MidFirst Bank Mobile Deposit. We are unable to accept money orders, foreign items, savings bonds or third-party checks through MidFirst Bank Mobile Deposit.

Yes, there is a daily limit of $7,500 and a monthly limit of $15,000. For details, please review the MidFirst Bank Mobile App Terms and Conditions.

Yes, during the deposit process, you will be required to photograph the front and back of your check. The MidFirst Bank Mobile Deposit will step you through the process.

You should sign your check with the following endorsement:

• For deposit only
• MidFirst Bank
• Your account number
• Your signature

You will receive an email notification when your deposit has been received.

When your deposit is processed, you will receive a second email notification regarding the status of your deposit. This email will indicate if the deposit was approved or declined for processing. If declined, a reason will be provided.

Any deposit through the mobile application will be labeled as "Mobile Deposit" on both the online account transaction history and your bank statement.

For most deposits, the balance will be available the next business day. Once the deposit has been approved, you will receive an email notification. We may delay the availability of your deposit by placing a hold on this check. If we do, we will notify you by mail. Please reference your Account Agreement for more information.

You may photograph multiple checks in the same mobile banking session; however, you may only photograph one check per deposit.

You have the option to retake photographs of the check before submitting, or you may cancel the deposit. Also, the system will notify you if the image is unclear for processing. If you are unable to photograph a clear image, please take or mail your deposit to a MidFirst banking center for processing.

No, you must retain the check for 15 business days from the date when it was deposited through the Mobile App. You will mark each imaged item as "electronically presented" or "scanned" after it is transmitted to MidFirst. Afterwards, you may securely destroy the check. Do not VOID the check after submittal in the event the deposit is not approved and needs to be resubmitted. Please refer to the Terms & Conditions for the Mobile Deposit for more information.

Yes, after the deposit has been processed, you may view your transaction history in the MidFirst Bank Mobile App.

Yes, you can view images of your recent mobile deposits. Log into the Mobile App, and choose "Check Deposit" on the menu. Under the Recent tab, you can view recent mobile deposit images.

No, at this time the MidFirst Bank Mobile Deposit functionality cannot be used to initially fund a new account. It is only for established account holders.

You may start using MidFirst Bank Mobile Deposit immediately after opening your account.

No, you do not need to resubmit your deposit. If you entered the wrong amount for the deposit, bank operations will correct the error. The correction will be noted in the email confirming the deposit.

If the same deposit is submitted twice, it will be identified and corrected during account processing. Should this occur, you will receive a declined deposit notification for the second deposit received through the MidFirst Bank Mobile Deposit service.

If a deposit is returned, please do not redeposit the check within MidFirst Bank Mobile Deposit. You will receive written communication from MidFirst through the U.S. Postal Service if a deposit is returned.

For additional assistance, please call 888.MIDFIRST (888.643.3477), option 6.

Zelle is a convenient way to send and receive money from friends, family and other people you know and trust. You can send money to almost anyone with an eligible United States-based bank account using their email address or United States mobile phone number. YOU SHOULD NOT USE THE ZELLE PAYMENT SERVICE TO SEND MONEY TO RECIPIENTS YOU DO NOT KNOW OR YOU DO NOT TRUST. 

Yes, you must be 17 years of age to send and receive money through Zelle.

To enroll, sign in and go to the (+) and tap Zelle. Add/Edit your email and mobile phone number, select the account you want the money to go to and you are ready.

If your payment has already been sent, it cannot be canceled. You should only use Zelle to send and receive money with people you know and trust. Always remember to carefully verify your recipient’s email address or United States mobile number before you send money.

Yes, but you must use a different email address or U.S. mobile number for each account enrolled with Zelle.

If you enrolled at MidFirst Bank, we can help determine the account your phone number/email address is linked to. If you did not enroll with us, call Zelle customer support at 844.428.8542, and they can determine if you are already enrolled with Zelle and where you are enrolled.

There is no charge when Zelle transactions are conducted through the MidFirst Bank Mobile App.

Yes, as a security feature, MidFirst sets limits to how much money you can send per day and the frequency in which you can send money.

With Zelle, you can send money to almost anyone you know and trust with a bank account in the U.S., regardless of where they bank.

No, not at this time.

No, your recipients cannot see your account number, and you will not see theirs.

Log into your MidFirst Bank Mobile App, tap Zelle and select “Activity.” If the payment is listed within Pending Activity as “Waiting for response,” the recipient has not yet enrolled with Zelle and has not received the money. If the payment is listed within History Activity as “Sent,” the money should appear in their account within three business days.

If your recipient did not receive your payment, make sure they have enrolled and have registered an email address or United States mobile number with Zelle. If they are registered, check that the email address or United States mobile number you used to send money to your recipient is associated with your recipient’s Zelle profile. You can also check the payment status in your Zelle Activity. If your recipient’s email address or United States mobile number is not registered with Zelle, it could take up to three business days for them to receive the money once registration is completed. In some cases, payments may also be delayed or blocked for your protection. For additional help, you can call 888.MIDFIRST (888.643.3477).

No, you can only use Zelle to send money to bank accounts in the United States.

No, you are only able to request money from multiple contacts.

If your primary account balance is too low to cover a payment, you will be prompted to add more money to your primary account and resubmit the payment. You can also choose a different pay-from account. 

To send a request, go to (+) and tap Zelle, then select request. From here, select a recipient from your list of contacts or add a contact entering the name and phone number/email for the contact. Next, enter the amount, review it and select send.

Money sent with Zelle is typically available to an enrolled recipient within minutes. If your recipient has not yet enrolled, it may take between one to three business days after they enroll for the money to be available. This is a security feature of Zelle designed for your protection. Please note that you must have a bank account in the U.S. to use Zelle.

To receive money, you will first need to enroll your email address or mobile number with Zelle; you should then be able to receive payments through Zelle.

Once registered with Zelle, you do not need to accept a Zelle payment. If a sender sends you money, we will automatically deposit it into your primary account.

Digital Wallet services allow you to make payments using your eligible mobile and wearable devices without having the physical card. Once you add your eligible debit or credit card to a device with one of these services, the card number is assigned a digital account number called a token. This token is securely stored on the respective device in place of the card number.

MidFirst Bank debit and credit cards are compatible with Apple Pay®, Google Pay™, Samsung Pay and Garmin Pay™.

Digital Wallets work almost anywhere that a card can be swiped, inserted or tapped, using either NFC or Magnetic Secure Transmission technology. Any merchant where contactless payments are accepted will be available for Digital Wallet purchases. Additionally, Mobile App purchases can be made on the device using your Digital Wallet.

Most MidFirst Bank consumer debit and credit cards are available for use with your Digital Wallet. At this time, business, commercial and HomeLine cards are ineligible for use with Digital Wallet services.

By using a digital token, you no longer need to share your personal account information when shopping. This reduces the threat of sensitive data being stored or compromised since only the digital account number is passed on to the merchant.

Yes, you can add your debit or credit card to up to 10 devices each.

If you believe your device or Digital Wallet card information has been lost, stolen or compromised in any way, call Digital Wallet Support at 877.613.3245 for debit cards or 844.216.8256 for credit cards. You can also go to your associated Digital Wallet service account to temporarily suspend or permanently remove the ability to make payments from your device, even if your device is offline.

For security purposes, we may prompt you to call our Digital Wallet support number to confirm certain information in order to verify your account. Hours of operation: Monday – Sunday: 7:30 a.m. – 10 p.m. Central time.

Locate the card in your Digital Wallet and select "Remove Card" to delete it from the mobile or wearable device. This will delete the associated digital account number, but the physical card can still be used for purchases.

If you need to make a return for a purchase made with your Digital Wallet, you can receive refunds to your account. The key difference is that you may be asked to provide the cashier the last four digits of your Device Account Number instead of the last four digits of your card number. To find the last four digits of your Device Account Number for your card, locate the card in the Digital Wallet section of your device under "Settings."

No, if you need to activate your MidFirst card for your Digital Wallet or have questions, please call Digital Wallet Support. For debit cards, call 877.613.3245. For credit cards, call 844.216.8256.

Digital Wallet transactions will appear just like a standard debit or credit card transaction on your statement, online and within Digital Banking.

Yes, Digital Wallet transactions will count the same as normal card transactions.